Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dave@theaudiocave.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dave@theaudiocave.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dave@theaudiocave.co.za.

RETURN/REFUND POLICY

1: CONDITIONS OF SALE AND RETURNS POLICY

1.1: The Audio Cave is committed to offering c

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

onsumers safe quality products of good value.

1.2: The Products supplied by The Audio Cave are suitable only for the purpose designed and intended and the Customer must ensure the Products are handled, stored, used, or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by the manufacturer.

2: RETURNS POLICY

2.1: No returns will be accepted without proof of purchase.

2.2: Goods incorrectly supplied must be returned within 10 days.

2.3: No returns permitted if goods have been joined or added to, blended or combined with, unless defective or returned within the cooling off period described below.

2.4: Please note The Audio Cave will not accept returns of any products of which the packaging has been removed, opened or tampered with, unless the products are defective or returned within the cooling off period described below.

2.5: We regret that for safety reasons we are unable to take return of lubricants / chemicals (unless these are defective) if the seal is broken.

2.6: Any returns must be in a saleable condition, unless the return relates to defective products.

2.7: All returned goods will be subject to a reasonable charge for repackaging and re stocking.

2.8: We reserve the right to withhold a refund until the returned part has been examined and tested.

2.9: Please ensure that you comply with manufacturer’s standards and specifications when using products purchased from The Audio Cave.

2.10: The Audio Cave will only be responsible to attend to returns relating to defects in the products within 3 months of the date of purchase.

2.11: If the products appear to be defective after 3 months from the date of purchase but within the manufacturer’s warranty period we may, at the customer’s request, send the goods to the manufacturer. The manufacturer will then decide whether the claim is valid, in accordance with their warranty policy.

2.12: Product sold from this website carry the manufacturer’s warranty against faults and or defects.

2.13: A handling fee of 10% will be charged to cover all the admin costs around the transaction (customer is returning stock to Lube-Line premises).

2.14: There is no handling fee is product is faulty or the wrong item is delivered

3: COOLING-OFF PERIOD AND CANCELLATION

3.1: In terms of section 44 of the Electronic Communications and Transactions Act, 2002 if you are a natural person (as opposed to a legally registered corporate entity) you are entitled to cancel, without any reason and without any penalty, the purchase of any products within 7 days after receiving the products.

3.2: You will be responsible to pay for the cost of returning the products. The Audio Cave will refund any payment made in respect of the returned goods within 30 days of the date of cancellation.

4: PROCESS FOR RETURNS

4.1: Please email us your return request at dave@theaudiocave.co.za upon which we will initiate the process and advise you of the requirements thereto.

4.2: We do not guarantee that you will be automatically refunded in all circumstances. The decision to refund is solely at the discretion of the inspecting officer at the warehouse. Once inspected a decision will be made and the result advised to you by email. This process can take up to 10 working days from receipt of your goods at Lube-Line.

4.3: Should the refund be approved it will take approximately 10 working days for the credit to show on your bank account.